Sweetsino Privacy Policy

At Sweetsino Online Casino, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard your information when you visit our website, play our games, use the Sweetsino app, or otherwise interact with our services. By registering an account and using Sweetsino, you agree to the practices described below.

Who We Are

Sweetsino is owned and operated by Wild Blackfin Limited SRL, a company registered in Costa Rica (reg. 3-102-916426), with its registered address at Avenidas 8 & 10, Calle 39, LY Center, 11501, San Jose, Costa Rica. We hold gaming licenses issued by the Anjouan Gaming Board (ALSI-202601043-FI2 and ALSI-202509006-FI1). As the data controller, we are responsible for determining how and why your personal data is processed in connection with Sweetsino casino login, registration, deposits, withdrawals, and all other account activity.

Information We Collect

We collect several categories of information when you create an account or use our platform. This allows us to verify your identity, process transactions, and provide you with a secure and personalized experience.

• We gather registration details such as your name, date of birth, email address, phone number, and country of residence when you sign up.
• We collect identification documents and payment verification data required for Sweetsino withdrawal and deposit processing, including compliance with anti-money laundering regulations.
• We track your gaming activity, including games played, deposits, Sweetsino bonus usage, and wagering history, to improve our services and detect fraud.
• We automatically collect technical data such as your IP address, device type, browser version, and session information when you access the Sweetsino casino app or website.
• We may collect communication records when you contact our support team via live chat, email, or the contact form.

How We Use Your Data

We at Sweetsino use your personal information for legitimate business purposes, including the provision of our gaming services, regulatory compliance, and marketing where permitted. Our use of your data is limited to what is necessary and proportionate.

• We process your data to manage your account, verify your identity, and facilitate Sweetsino login and authentication.
• We use your financial information to process deposits and withdrawals securely, in line with our minimum deposit and withdrawal limits.
• We analyze your activity to offer relevant promotions, such as a Sweetsino bonus, Sweetsino free spins, or a Sweetsino promo code, tailored to your preferences.
• We use your contact details to send you important account notifications, including changes to our terms or your Sweetsino casino bonus eligibility.
• We may use aggregated, anonymized data for internal analytics and to improve our game offering, including slots, live casino, and table games.

Marketing Communications

Where you have given consent, we may send you marketing communications about new promotions, a Sweetsino no deposit bonus, or seasonal tournaments. You can withdraw your consent at any time by using the unsubscribe link in our emails or by contacting our support team directly.

Legal Basis for Processing

Our processing of your personal data is based on several legal grounds, depending on the context. We rely on the performance of our contract with you to manage your account and process transactions. We rely on legal obligations to comply with licensing and anti-fraud requirements. We rely on legitimate interests to improve our services and prevent abuse. Where required, we rely on your explicit consent, particularly for marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate Sweetsino casino effectively.

• We share data with payment providers to process your deposits and Sweetsino withdrawal requests, including crypto, card, and e-wallet processors.
• We share information with identity verification providers to confirm your age and identity before approving withdrawals.
• We share data with our game providers and live casino partners when necessary to provide a seamless gaming experience across slots, jackpots, and live dealer tables.
• We may disclose information to regulators, law enforcement, or other authorities where required by law or our gaming license.
• We may share data with professional advisors, such as auditors or legal counsel, under confidentiality obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the Sweetsino casino app to recognize returning visitors, remember your preferences, and analyze site traffic. Cookies also help us keep your Sweetsino login session secure. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as your account remains active, and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. Financial records related to deposits, withdrawals, and bonus activity, including Sweetsino bonus code usage, may be retained longer where required by applicable anti-money laundering rules.

Data Security

Here at Sweetsino, we implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. We encrypt sensitive information, restrict internal access on a need-to-know basis, and regularly review our security practices. Despite these measures, no system is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing.
• You have the right to request a copy of your data in a portable format.

To exercise any of these rights, you can contact us at support@sweetsino.com, and our team will respond within a reasonable timeframe.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, and we do not knowingly process personal data from individuals located in jurisdictions where online gambling is prohibited. If you access Sweetsino from a restricted location, we reserve the right to suspend your account and limit further processing of your data.

Children's Privacy

Our services at Sweetsino Online Casino are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

International Data Transfers

As an international operator serving players across Europe and beyond, we may transfer your personal data to countries outside your country of residence. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Sweetsino after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, our support team is available 24/7 via live chat, or you can reach us by email at support@sweetsino.com. We are here to help with any concerns regarding your privacy, your Sweetsino register process, or your account security.